Sr. Ecommerce / Customer Experience Business Analyst

Company: Dematic Corp. (ILD-US)
Location: Grand Rapids
Posted on: April 3, 2025

Job Description:

The Sr. Business Analyst, ecommerce and Customer Experience candidate will function as the connection point between Dematic's customers, the CS parts team, Marketing team, and IT business and development partners to stimulate market growth of our ecommerce and digital platforms, with a main focus on revenue generation and an enhanced customer experience.

Desired: Experience in B2B digital marketing, customer focus, and technical proficiency required.

This position is needs to be in Atlanta, Grand Rapids, Milwaukee, Dallas, or Salt Lake City.

What we offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
  
  Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
  
  Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
  
  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
  
  Tasks and Qualifications:
  
  What You Will Do In This Role:
  
  • Drive ecommerce strategy for Spare Parts and Repairs business
  • Analyze website data to optimize online marketing strategies
  • Identify customer buying patterns and market requirements, and develop arguments for specific improvements
  • Build reports and dashboards that convey insights and recommendations to collaborators
  • Supervise and tackle ecommerce functionality issues as needed
  • Develop and implement market adaptation plan including customer training, marketing campaigns etc
  • Serve as the functional owner and marketing technologist on web-related project initiatives
  • Collaborate with partners to increase ecommerce traffic, sales, improve conversion, improve profitability and optimize online product information
  • Find opportunities for process improvements
  • Assist and provide the required Ad Hoc reporting
    
    What We Are Looking For:
    
    • Bachelor's degree or equivalent experience in Marketing, Business Administration, Computer Science, or a related field is helpful
    • 5-8 years of successful experience in ecommerce with global markets and/or customer value creation
    • Demonstrable ability to translate business concepts into technical requirements
    • Experience in inside sales and designing and implementing test plans
    • Demonstrated ability to manage multiple projects simultaneously
    • Proven organizational, project and time management skills, including the ability to optimally meet changing priorities and deadlines
    • Good communication and problem-solving skills are meaningful
    • Solid grasp of B2B & B2C ecommerce applications; experience with SAP, SAP Hybris, SAP Commerce Cloud, SAP Ariba a plus
    • Solid understanding of Information Technology systems including ERPs, CRMs, BI & Integration platforms. Web Analytics, A/B testing, Audience Targeting
    • Experience with Confluence or Jira is a plus!
      
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Keywords: Dematic Corp. (ILD-US), Grand Rapids , Sr. Ecommerce / Customer Experience Business Analyst, Professions , Grand Rapids, Michigan