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Production Support Lead

Company: VirtualVocations
Location: South Bend
Posted on: October 24, 2024

Job Description:

A company is looking for a Production Support Lead to manage ticket dependencies and provide technical resolution for day-to-day issues in a healthcare environment.



Key Responsibilities

Ensure service SLAs by providing timely technical resolution to issues
Drive production support for core administrative systems, including enrollments, claims, and payments
Log tickets and manage vendor and partner communication for issue resolution


Required Qualifications

6+ years of experience in a mid to large size production support environment
Experience handling Sev1/Sev2 incident response
Proven experience with SQL queries using Oracle/MS SQL/MySQL/Postgress
Experience with healthcare EDI and data integration platforms
Bachelor's degree or higher in a business or technical field or equivalent experience

Keywords: VirtualVocations, Grand Rapids , Production Support Lead, Professions , South Bend, Michigan

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