Contact Center Operations Supervisor

Company: VirtualVocations
Location: Grand Rapids
Posted on: October 19, 2024

Job Description:

A company is looking for a Supervisor, Contact Center Operations.

Key Responsibilities

Oversees daily operations of contact center teams to ensure customer satisfaction and compliance
Monitors interactions and metrics to maintain performance, quality, and efficiency standards
Provides training and coaching to staff and evaluates team performance for improvement opportunities

Required Qualifications

Bachelor's degree required
4+ years of related experience or equivalent knowledge and skills
Ability to prioritize and manage time effectively
Experience in training and coaching staff
Familiarity with compliance requirements in contact center operations

Keywords: VirtualVocations, Grand Rapids , Contact Center Operations Supervisor, Other , Grand Rapids, Michigan

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