Customer Service Representative

Company: Arthur J Gallagher & Co.
Location: Grand Rapids
Posted on: April 3, 2025

Job Description:

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

Gallagher Charter Lakes is looking for an Insurance Customer Service Representative to join their growing team. This is a full-time hybrid position. The typical working hours are Monday through Friday from 8am to 5 pm EST. Do you have a passion for Customer Service and are looking to work alongside an award winning industry leader? This role might be just the right fit for you!

How you'll make an impact

What will you be doing?

* Provides customer service to variety of customers over the telephone
* Interacts with insureds and explains coverages, updates account information and processes renewals and cancellations.
* Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction
* Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

About You

Required:

* High school diploma and a minimum of 1 year of customer service experience
* Strong typing and basic computer skills



Preferred:

* Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
* Active P/C license or willing to obtain one within the first 90 days of employment.

Behaviors:

* Solid written and verbal communication skills
* Maintains a high level of professionalism with clients and establishes a positive rapport with every caller

#LI-TW1

#LI-Hybrid

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

* Medical/dental/vision plans, which start from day one!
* Life and accident insurance
* 401(K) and Roth options
* Tax-advantaged accounts (HSA, FSA)
* Educational expense reimbursement
* Paid parental leave

Other benefits include:

* Digital mental health services (Talkspace)
* Flexible work hours (availability varies by office and job function)
* Training programs
* Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
* Charitable matching gift program
* And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords: Arthur J Gallagher & Co., Grand Rapids , Customer Service Representative, Hospitality & Tourism , Grand Rapids, Michigan