Workforce Management Manager
Company: VirtualVocations
Location: Kalamazoo
Posted on: November 2, 2024
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Job Description:
A company is looking for a Manager, Workforce Management to
build and oversee workforce management strategy and processes.
Key Responsibilities
Forecast call volume demand and manage staff scheduling based on
analysis of historical and anticipated volume
Develop and execute a long-term workforce management strategy,
including systems and process development
Manage and develop a team of workforce analysts and coordinators to
optimize resource utilization
Required Qualifications
Bachelor's degree in business, Organizational Leadership, or
related field, or a minimum of four years of experience in lieu of
a degree
5+ years of experience in resource/workforce management and
operations in a sales delivery environment
3+ years of experience in a call center environment
2+ years of experience managing a team
Experience in healthcare staffing and scheduling
Keywords: VirtualVocations, Grand Rapids , Workforce Management Manager, Executive , Kalamazoo, Michigan
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